/ Direct. Specific. Accountable.
Talk to the engineering team, not a queue.
Support, pre-sales, and custom development enquiries each route to a dedicated specialist. Response windows are defined—not approximate.
Three channels. One standard.
Active subscribers with technical issues receive a response within 4 business hours. Tier determines priority—not the order the ticket arrived.
Pre-sales enquiries on broker compatibility, instrument coverage, and system requirements are answered by engineers within one business day.
Custom strategy scoping—capital requirements, instrument logic, and verification methodology—is handled by the development team. Initial response within 48 hours.